Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and MassFarmer ("MassFarmer", "we", "us", or "our") governing your access to and use of the MassFarmer platform at massfarmer.com, including our website, dashboard, companion applications, API, documentation, and all related services (collectively, the "Service").

By creating an account, clicking "I agree", executing an order form that references these Terms, or otherwise using the Service, you accept these Terms. If you use the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. Definitions

For the purposes of these Terms:

2. The Service

2.1 Overview

MassFarmer is an enterprise-grade software-as-a-service platform for operating fleets of cloud mobile devices at scale. The Service enables you to:

• Rent and manage cloud-based mobile device profiles (Android and, where available, iOS)
• Assign dedicated residential proxy capacity to device profiles
• Connect accounts on Third-Party Platforms to device profiles
• Run AI-assisted automations and scheduled tasks on connected profiles
• Store and manage media files used in your workflows
• Collaborate through organizations, teams, and role-based access
• Purchase and manage subscriptions and Device Slots through integrated billing
• Request managed, turnkey promotion services, where our team operates campaigns end-to-end under a separate agreement (see Section 5.6)

Features may evolve over time. We may add, modify, or remove features at our discretion, with reasonable notice where a change materially reduces the functionality of a paid plan.

2.2 What MassFarmer provides: infrastructure for rent

Subject to these Terms and your active subscription, MassFarmer provides professional infrastructure for rent: Core Infrastructure capacity, automation tooling (including scheduling and AI-assisted workflows where included in your plan), and the dashboard, API, documentation, and support services that surround them.

We operate this infrastructure to enterprise service standards. Specifically, we commit to:

• Provisioning rented Device Slots, proxy assignments, and automation features according to your plan, promptly after payment confirmation
• Operating the Core Infrastructure at the service levels described in Section 3 — a contractual Monthly Uptime commitment backed by Service Credits, covering device sessions, proxy connectivity, and the anti-detect layer
• Maintaining the device-environment and fingerprint-consistency layer as a continuously engineered component of the rented infrastructure — we monitor changes in third-party technical environments and ship regular updates designed to keep device fingerprints consistent, sessions stable, and the device environment of high quality
• Supporting you through the channels and response targets described in Section 4 — if anything in the Core Infrastructure does not work as expected, contact support immediately and we will work to diagnose and resolve the issue promptly

What you rent from us is capacity and tooling of guaranteed operational quality; how that capacity translates into business results is shaped by your strategy and decisions. How responsibility is shared between us — and how we support you on both sides of that line — is set out in the shared responsibility model in Section 5.

2.3 Continuous improvement

The technical environments of Third-Party Platforms change constantly. As part of the rented infrastructure, we invest in ongoing research and engineering: device-environment updates, fingerprint-consistency improvements, proxy-quality management, and stability fixes are released on a continuous basis at no additional charge. These updates are provided as part of the Service and do not modify the allocation of responsibility set out in Section 5.

3. Service Level Commitment

This Section 3 is our service level agreement ("SLA") for the Core Infrastructure.

3.1 Uptime commitment

Unlike conventional SaaS products that run entirely on virtualized server capacity, the Core Infrastructure is built on fleets of real physical mobile devices operating in real-world conditions and connected through residential proxy ecosystems. This is a deliberate engineering choice — genuine hardware is precisely what gives the Service its device-environment quality — and it carries an equally genuine operational profile: physical hardware, power and thermal cycles, mobile operating systems, and carrier-grade and residential networks introduce a degree of variability that virtualized server farms do not exhibit.

We consider it a matter of professional integrity to calibrate our contractual commitment to this engineering reality, rather than to advertise availability figures that no operator of physical device fleets could honestly stand behind.

Accordingly, we commit to a Monthly Uptime Percentage of at least 95% for the Core Infrastructure in each calendar month. This commitment covers:

• Cloud device availability — your provisioned device sessions are reachable and operable
• Proxy connectivity — proxy endpoints assigned to your device profiles are reachable and passing traffic
• Anti-detect layer integrity — the device-environment and fingerprint-consistency subsystem is operational
• Control plane — the dashboard and API accept and process requests

The 95% figure is a contractual floor, backed by Service Credits — not the expected level of service. In practice, observed availability is typically materially higher, and our internal engineering targets remain well above this floor.

3.2 Measurement

Monthly Uptime Percentage is calculated as: 100% − (minutes of Unavailability in the month ÷ total minutes in the month) × 100%, measured across our monitoring systems at the infrastructure level. "Unavailability" means a period of at least five consecutive minutes during which a Core Infrastructure component is materially unusable for its intended purpose due to causes within our control.

3.3 Exclusions

The following do not count as Unavailability and are excluded from the calculation:

• Scheduled maintenance announced in advance through the dashboard, status channels, or email (we target maintenance windows of low aggregate impact)
• Emergency maintenance reasonably required to protect security or integrity of the Service
• Failures caused by your equipment, network, software, or misconfiguration of devices, proxies, or automations
• Suspensions or restrictions applied to your account under Section 9 (Acceptable Use) or Section 19 (Suspension and Termination)
• Actions, outages, blocking, rate-limiting, or enforcement decisions of Third-Party Platforms, internet carriers, or other systems outside our control
• Force majeure events as described in Section 22

For clarity: a restriction, warning, or ban applied to a Connected Account by a Third-Party Platform is not an infrastructure failure and is not covered by this SLA (see Section 5).

3.4 Service Credits

If the Monthly Uptime Percentage for a calendar month falls below the commitment, you are eligible for a Service Credit against the monthly fees for the affected Device Slots:

Service Credits: (a) are applied against future invoices or renewal charges; (b) are not redeemable for cash except where required by law; (c) do not exceed, in aggregate for any month, 50% of your monthly fees for the affected capacity; and (d) are forfeited if your account is terminated for breach.

3.5 How to claim

To receive a Service Credit, contact support within 30 days of the end of the month in which the incident occurred, including the dates, times, and affected device profiles or components. We will verify claims against our monitoring data in good faith. Report incidents as soon as you notice them — immediate reporting helps us restore service faster and document your claim.

3.6 Sole and exclusive remedy

To the maximum extent permitted by law, Service Credits under this Section 3 are your sole and exclusive remedy for any failure of the Service to meet the uptime commitment.

4. Support

4.1 Channels

Support is available to all paying customers through:

• Email: info@massfarmer.com
• Telegram: @massfarmer_support
• Dashboard: in-product help and contact options

4.2 Response targets

We triage every request by severity and target the following initial response times:

These are targets, not guarantees of resolution time; actual resolution depends on the nature of the issue. In practice we typically respond significantly faster.

4.3 Incident handling

If you experience any problem with device stability, proxy connectivity, session quality, or the anti-detect layer, contact support immediately. Operational issues on our side are our responsibility to fix, and we treat them with priority: we will acknowledge your report, investigate against our monitoring data, keep you informed, and restore normal operation as quickly as reasonably possible. Prompt reporting is also a prerequisite for Service Credit claims under Section 3.5.

5. Shared responsibility model

The Service operates in an environment that includes Third-Party Platforms we do not control. Like every leading infrastructure provider, we therefore work on a shared responsibility model: a precise, honest picture of what we guarantee and stand behind, what remains in your hands, and how we support you across both zones. We consider this transparency a feature of a professional service — not fine print.

5.1 Our zone: infrastructure we stand behind

Everything we rent to you is our responsibility — fully and unambiguously. If a device session degrades, a proxy stops passing traffic, or the anti-detect layer does not perform as designed, that is our problem to fix, not yours: report it to support (Section 4.3), and we will restore normal operation promptly and apply Service Credits where Section 3 provides for them. We invest continuously in this zone — monitoring third-party technical environments and shipping fingerprint-consistency, session-stability, and proxy-quality updates as part of your subscription, at no extra charge.

5.2 Your zone: decisions only you can make

Results on Third-Party Platforms are produced by your decisions: which accounts to connect (their age, history, and quality), what content to publish, how to configure automation velocity and targeting, and how closely to follow each platform's rules. This freedom of choice is by design — it is what makes the platform flexible and powerful — and the outcomes those choices produce accordingly belong to your zone of responsibility. The same infrastructure, in different hands, may legitimately produce different results.

5.3 The honest reality of Third-Party Platforms

Social networks and other Third-Party Platforms change their algorithms, risk systems, and enforcement practices constantly and without notice, and their decisions can be opaque, inconsistent, and retroactive. Restrictions, verification challenges, and account bans are an inherent operating condition of this entire industry — for every tool and every operator, however sophisticated. We say this directly rather than in fine print, because an informed customer is a successful one: plan your account portfolio, content, and pacing with this reality in mind, and lean on the guidance we provide (Section 5.4).

5.4 How we help you manage risk

You are not left alone with your zone of responsibility. As part of the Service, at no additional charge, we provide:

• Security and operational recommendations — guidance on account warm-up, action velocity, content quality, and proxy hygiene, distilled from experience of operating at scale
• Continuous platform adaptation — engineering updates that keep device environments consistent and sessions stable as third-party environments evolve (Section 2.3)
• Responsive support — if an incident touches your accounts, contact support: we will help establish whether anything in our zone contributed, share the recommendations applicable to your situation, and promptly re-provision affected infrastructure so you can resume operations
• An upgrade path — where you want us to carry broader responsibility, Managed Services are available (Section 5.6)

These recommendations are provided in good faith and reflect our experience. Following them remains your decision; they do not constitute legal advice and do not by themselves create warranties beyond those expressly set out in these Terms.

5.5 Scope of warranties

Because the factors described in Sections 5.2 and 5.3 lie outside the control of any infrastructure provider, our warranties are scoped with precision to what we can genuinely stand behind. We warrant the operation of the Core Infrastructure as set out in Section 3. We do not warrant, and do not accept liability for — because we could not responsibly promise — outcomes determined by Third-Party Platforms and by your operational choices, including:

• The standing, continuity, or "health" of Connected Accounts — warnings, verification challenges, restrictions, shadowbans, reach reduction, content removal, demonetization, suspension, or deletion
• Any business or personal results — follower growth, engagement, reach, revenue, conversions, rankings, airdrops, rewards, or bonuses
• Compliance of your activity with the rules and policies of any Third-Party Platform, which remains your responsibility

Performance figures, case studies, and examples in our marketing materials illustrate what is achievable; they are not promises. We regard this precision as a matter of respect: we promise what we control — and we deliver on it — rather than promising everything and delivering disclaimers.

5.6 Managed ("turnkey") promotion services — when you want more

For customers who want us to carry responsibility beyond infrastructure, MassFarmer offers comprehensive managed promotion services on a turnkey basis ("Managed Services"): individually scoped engagements under which our team designs, configures, and operates campaigns end-to-end on your behalf, applying our infrastructure, operational expertise, and accumulated best practices.

Managed Services are governed by a separate written agreement (such as a statement of work or managed-services addendum) negotiated and executed by both parties. Such an agreement may include individually negotiated scopes, service levels, milestones, and — where expressly stated — performance commitments or guarantees that differ from, and prevail over, the default allocation of responsibility in this Section 5 with respect to the engagement they cover.

If your project calls for assurances beyond the infrastructure commitments in Section 3, contact support at info@massfarmer.com or @massfarmer_support. Our team will assess your objectives and propose terms appropriate to them.

For clarity: unless and until a separate written agreement is executed, (a) all use of the Service remains subject to these Terms in full, including Sections 5.1–5.5, 16, and 17; and (b) proposals, estimates, and preliminary discussions of Managed Services do not in themselves create commitments or guarantees.

5.7 One section, one source of truth

For your protection as much as ours, this Section 5 can be modified only by a written agreement signed by an authorized representative of MassFarmer — typically a Managed Services agreement under Section 5.6. Statements in marketing materials, demos, onboarding sessions, and support conversations are there to help you, but they do not amend these Terms. If guaranteed outcomes matter to your project, the right instrument is a Managed Services engagement — contact support and we will structure one for you.

6. Eligibility

You must be at least 18 years old and capable of forming a binding contract. You may not use the Service if you are barred from doing so under applicable law, subject to sanctions that prohibit your use, or previously suspended or terminated by us for breach.

7. Accounts and security

7.1 Registration

You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for all activity that occurs under your account, whether or not authorized by you, until you notify us of a compromise.

7.2 Credentials and authentication

You must safeguard your passwords, two-factor authentication devices and backup codes, session tokens, and API keys. Notify us immediately at info@massfarmer.com of any suspected unauthorized access or security incident affecting your account.

7.3 Organizations and teams

Organization owners control billing, member invitations, roles, and team structure. Owners and administrators are responsible for the actions of members they authorize, including members' use of devices, proxies, automations, and Connected Accounts.

7.4 API keys

API keys (sk_live_…) grant programmatic access to your workspace. You are responsible for all API usage under your keys. Do not share keys publicly, commit them to repositories, or embed them in client-side code. We may rotate or revoke keys that we reasonably believe are compromised.

8. Subscriptions, billing, and refunds

8.1 Pricing

The Service is billed on a per-device, per-month subscription basis in USD, with volume discounts as published on our pricing page or in your dashboard. Each Device Slot subscription includes cloud device access, proxy allocation, and automation capacity as described at the time of purchase. Prices may change with notice; changes apply to new Orders and renewals, not retroactively to a paid current period.

8.2 Payment

Payments are processed by independent third-party payment providers. By submitting payment, you may also become subject to those providers' terms. We do not store full payment card numbers or cryptocurrency wallet private keys.

8.3 Trials and promotions

Free trials and promotional offers, if available, are described at signup or checkout. Trial length, scope, and eligibility may vary, and we may modify or discontinue promotions at any time. At the end of a trial, continued use requires a paid subscription.

8.4 Renewals and cancellation

Subscriptions renew automatically for successive monthly periods unless canceled before the renewal date. You can cancel at any time through your dashboard or by contacting support. Cancellation stops future charges; it does not retroactively refund the current billing period unless required by law. Your access continues until the end of the period you have paid for.

8.5 Refunds; the sole exception for non-provisioning

General rule — fees are final. Each Order reserves dedicated physical capacity for you: device hardware, proxy allocation, and automation resources are committed to your workspace from the moment of purchase and are thereby withdrawn from the pool available to other customers. For this reason, except as expressly provided in this Section 8.5 or Section 19.2, or as required by mandatory applicable law, all fees are final and non-refundable. This applies, without limitation, to partial billing periods, unused or underused Device Slots, downgrades, and accounts suspended or terminated for breach. Service Credits under Section 3 are the contractual mechanism agreed by the parties for availability-related compensation; they do not give rise to monetary refunds.

Sole exception — paid devices not provisioned. If Device Slots you have paid for are not provisioned and made available to you within seven (7) business days of payment confirmation, for reasons attributable to our zone of responsibility, you are entitled, at your election, to: (a) a full refund of the fees paid for the unprovisioned capacity; or (b) provisioning of that capacity with a corresponding extension of the paid period. To exercise this right, contact support within 30 days of the expiry of the seven-business-day period. Refunds under this exception are made by the same payment method used for the purchase (or, where that is technically impossible, by a reasonable alternative agreed with you) within a commercially reasonable period. Once capacity has actually been provisioned, this exception ceases to apply to it.

Chargebacks. Initiating a chargeback or payment dispute without first contacting support deprives us of the opportunity to resolve the matter — including under the exception above — and may result in suspension of your account while the dispute is investigated.

8.6 Taxes

Prices exclude applicable taxes, levies, and duties unless stated otherwise. You are responsible for all taxes associated with your purchases, excluding taxes on our net income.

9. Acceptable use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Violate the terms of service, community guidelines, or policies of any Third-Party Platform you interact with through the Service
• Distribute malware, spam, phishing, or fraudulent, deceptive, or scam content
• Engage in harassment, threats, defamation, exploitation, or harm to others
• Infringe intellectual-property, privacy, or publicity rights
• Attempt unauthorized access to our systems, other customers' workspaces, or any third-party system
• Probe, scan, overload, or disrupt the Service, or circumvent usage limits or access controls
• Reverse engineer, decompile, or extract source code from the Service except to the extent permitted by mandatory law
• Resell, sublicense, or provide the Service to third parties as a service bureau without our written consent
• Engage in any activity that we reasonably determine to be abusive, harmful to our infrastructure or other customers, or damaging to our reputation

You are solely responsible for how you use cloud devices, proxies, automations, and Connected Accounts. MassFarmer provides tools; you decide what actions to perform with them. We do not monitor the content of your automations as a matter of course, but we may investigate suspected violations and may suspend or terminate accounts that violate this Section or create risk for us, our infrastructure, or third parties.

10. Customer Content and data

10.1 Your ownership

You retain all rights, title, and interest in Customer Content. These Terms do not transfer ownership of your content to us.

10.2 License to us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create technical copies of Customer Content solely to provide, secure, and improve the Service, comply with law, and as described in our Privacy Policy. This license ends when the content is deleted from the Service, subject to standard backup cycles.

10.3 Your warranties

You represent and warrant that: (a) you have all rights necessary to submit Customer Content and to connect each Connected Account; (b) Customer Content and your use of it do not violate law or third-party rights; and (c) where Customer Content includes personal data of others, you have a lawful basis to provide it to us for processing.

10.4 Data protection

Our collection and processing of personal data is described in the Privacy Policy. Where we process personal data contained in Customer Content on your behalf, we act as a processor and process it only to provide the Service.

11. Third-party services and suppliers

The Service depends on carefully selected external providers — including payment processing, hosting and cloud infrastructure, communications, authentication, security, analytics, and AI services. We do not publicly disclose the identity of our infrastructure suppliers; supplier relationships, configurations, and integrations are our confidential information and a part of the proprietary value of the Service. All suppliers are bound by confidentiality and data-processing obligations appropriate to their role.

We select and manage suppliers to meet the service levels in Section 3, and we remain your single point of accountability for the Core Infrastructure: if something we rent to you does not work, you contact us, and we fix it — regardless of which underlying supplier is involved. However, we are not responsible for failures, policy changes, or actions of third-party services that are outside the Core Infrastructure and outside our control (including Third-Party Platforms and payment networks).

12. Affiliate program

If you participate in our affiliate program, the following additional rules apply: commissions accrue only on genuine, non-fraudulent referred transactions; payout tiers, thresholds, and schedules are as published in your dashboard; and prohibited practices include spam, misleading or unauthorized claims about the Service, self-referrals, cookie stuffing, and bidding on our trademarks in paid search without permission. We may withhold or reverse commissions attributable to fraudulent, refunded, or charged-back transactions, and may remove participants who breach these rules.

13. Intellectual property and feedback

The Service — including software, models, configurations, documentation, design, logos, and branding — is the intellectual property of MassFarmer or its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and no other rights. You may not use our trademarks except as necessary to accurately reference the Service.

If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

14. Confidentiality

Each party may receive non-public information of the other party that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will: (a) use Confidential Information only to perform under these Terms; (b) protect it with at least reasonable care; and (c) not disclose it to third parties except to personnel and advisers bound by confidentiality, or where required by law (with notice to the disclosing party where legally permitted). Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

15. Beta and experimental features

We may offer features labeled beta, preview, early access, or experimental. Such features are provided for evaluation, may be modified or withdrawn at any time, may be subject to additional terms, and are excluded from the Service Level Commitment in Section 3. Use them at your own discretion.

16. Disclaimers

EXCEPT AS EXPRESSLY SET OUT IN SECTION 3 (SERVICE LEVEL COMMITMENT), THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, AND AS DETAILED IN SECTION 5, WE MAKE NO WARRANTY REGARDING: CONNECTED ACCOUNTS AND THEIR STANDING ON THIRD-PARTY PLATFORMS; ENFORCEMENT ACTIONS OF THIRD-PARTY PLATFORMS (INCLUDING BANS, RESTRICTIONS, AND CONTENT REMOVAL); THE CONDUCT OF USERS; OR ANY BUSINESS OR PERSONAL RESULTS. ANTI-DETECTION AND DEVICE-QUALITY MEASURES ARE ENGINEERED TO REDUCE TECHNICAL RISK FACTORS AND ARE COVERED BY THE SLA AS OPERATING INFRASTRUCTURE, BUT THEY DO NOT ELIMINATE PLATFORM ENFORCEMENT RISK AND ARE NOT A PROMISE OF ACCOUNT SAFETY OR OUTCOMES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NO INDIRECT DAMAGES. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.
• NO LIABILITY FOR PLATFORM ENFORCEMENT. WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM RESTRICTIONS, SUSPENSIONS, BANS, OR OTHER ACTIONS TAKEN BY THIRD-PARTY PLATFORMS AGAINST CONNECTED ACCOUNTS, OR FROM THE LOSS OF SUCH ACCOUNTS OR DATA STORED ON THIRD-PARTY PLATFORMS.
• CAP. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (INCLUDING, WHERE APPLICABLE, LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

18. Indemnification

You will defend, indemnify, and hold harmless MassFarmer and its operators, affiliates, officers, and personnel from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Customer Content; (c) your violation of these Terms; (d) your violation of applicable law or third-party rights; or (e) your violation of the terms or policies of any Third-Party Platform. We will notify you of any such claim and may participate in the defense with our own counsel at our expense.

19. Suspension and termination

19.1 Suspension by us

We may suspend your access (in whole or in part, including individual devices, proxies, or automations) immediately if: (a) you materially breach these Terms, including the Acceptable Use rules in Section 9; (b) your account is past due; (c) your use poses a security, legal, or operational risk to us, other customers, or third parties; or (d) suspension is required by law. Where practicable, we will notify you and give you an opportunity to cure before or promptly after suspension.

19.2 Termination by us

We may terminate these Terms and your access for uncured material breach, for repeated violations, or where required by law. We may also discontinue the Service or any part of it with reasonable advance notice; in that case we will refund any prepaid fees for the unexpired portion of discontinued paid capacity.

19.3 Termination by you

You may stop using the Service and cancel your subscription at any time (Section 8.4), and may delete your account via Dashboard → Account → Danger zone.

19.4 Effect of termination

Upon termination, your right to use the Service ends, and we may delete Customer Content after a reasonable wind-down period, subject to the retention rules in our Privacy Policy. Provisions that by their nature should survive — including payment obligations, Sections 5, 10.3, 13, 14, 16, 17, 18, 21, and 22 — survive termination.

20. Changes to these Terms

We may modify these Terms by posting an updated version on this page. For material changes, we will provide at least 30 days' advance notice through the dashboard or by email, unless a shorter period is required by law, security, or regulatory reasons. Changes do not apply retroactively. Your continued use of the Service after the effective date constitutes acceptance; if you do not agree, you must stop using the Service and may cancel your subscription before the changes take effect.

21. Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction in which the MassFarmer operating entity is registered, without regard to conflict-of-law rules. The courts (or arbitral forum) of that jurisdiction have exclusive jurisdiction over disputes arising out of these Terms, subject to any mandatory consumer protections of your place of residence.

Informal resolution first. Before initiating formal proceedings, you agree to contact us at hello@massfarmer.com with a description of the dispute, and both parties agree to attempt in good faith to resolve it within 30 days. Most issues are resolved at this stage.

22. General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any order forms or written addenda, constitute the entire agreement between you and us regarding the Service and supersede all prior discussions.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder stays in full effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, and acts of third parties; payment obligations are not excused.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Notices. We may provide notices via the dashboard, email to your registered address, or posting on this page. Legal notices to us go to hello@massfarmer.com.
• Export and sanctions. You represent that you are not located in, or acting on behalf of anyone in, a jurisdiction subject to comprehensive sanctions, and that you will comply with applicable export-control and sanctions laws.
• Headings. Headings are for convenience only and do not affect interpretation.

23. Contact

• Legal / Terms inquiries: hello@massfarmer.com
• Support (24/7 intake): info@massfarmer.com · @massfarmer_support